The Urology Clinic - Georgia Lithotripsy & Laser Center logo for print

120 Trinity Place
Athens, GA 30607

Phone: (706) 543-2718
Fax: (706) 353-3709

120 Trinity Place
Athens, Georgia 30607

(706) 543-2718

Frequently Asked Questions

How do I schedule an appointment?

To schedule an appointment please call us at (706) 543-2718. A receptionist is available at our office from 8:00 a.m. until 5:00 p.m. Monday through Friday, except holidays. For problems requiring same-day attention, please call the receptionist as early in the morning as possible. You are encouraged to describe the nature of the problem to the receptionist so that she may schedule an appointment convenient for you and one that will permit the doctor adequate time to treat you properly.

What if I am unable to keep my scheduled appointment or need to reschedule?

Please notify the receptionist at least 24 hour in advance if you are unable to keep an appointment. This will enable another patient to use the appointment time, a courtesy you may appreciate yourself in the future. We will reschedule your appointment for a time convenient for you. We reserve the right to charge for appointments that are missed.

Where is The Urology Clinic located?

The Urology Clinic main office is located at 120 Trinity Place, Athens, GA. To better serve our patients we also have a satellite office in Royston that is located at the Joe A Adams Building, 461 Cook Street, Suite D, Royston, GA. Maps to both office locations are available on this web site by clicking on the following links: location map or find directions.

Do I need to bring my medications with me to my appointment?

Please bring all the medications you are currently taking or a complete list of the medications (including the dose of medicine and how often you take it) to all appointments. The medications you are taking provide important information to your doctor about your overall health and other medical conditions that you have. Also, certain medications need to be stopped or held temporarily before some procedures and it is important for us to know if you are taking any of these.

Does the office accept my insurance?

The Urology Clinic accepts most major insurance carriers and Medicaid. Current insurance information and co-pay are required at the time of service. If your insurance requires prior authorization, please be sure to let us know.

Fees charged in our office will be itemized and submitted for payment at the time of each visit. We understand that the immediate cost of qualified healthcare can present a financial burden, and we are eager to help you determine a mutually acceptable payment plan if needed. Please check with a patient billing counselor if you believe you have a payment problem or would like to discuss a payment plan.

If you are covered by Workman's Compensation, please provide us with the name and address of the insurance carrier and the details of your accident.

Which hospital does The Urology Clinic use?

Our physicians admit patients to both Athens Regional Medical Center and St. Mary's Hospital. Our office will make arrangements if it is necessary for you to be hospitalized. The doctors make at least one daily visit to patients under their care in the hospital. Please keep in mind that the exchange of information about a patient is best accomplished if you select one member of the family to be the contact person for the doctor.

The bills for hospital services rendered by our physicians are sent by this office upon completion of your care and are separate from the billings you will receive from the hospital.

Do you allow smoking at The Urology Clinic?

No smoking please. Since many health problems are related to cigarette smoking, we request no smoking in our office areas. If you must smoke, please inform the receptionist that you will be outside the office.

How do I get my medicines refilled?

Be sure to request refills at the time of your appointment with us. We are also happy to call in refills on most medications, please have the pharmacy telephone number available when you call us. If you have not been seen by one of our providers in some time we may request that you be evaluated before calling in any new medication. Some medications, particularly narcotic based medicine for the treatment of severe pain, can not be called in and may require an evaluation with one of our providers before being refilled. Our office has a strict policy that no refills on pain medication will be called in after hours or on weekends. Be sure to notify our office and the pharmacy of any known drug allergies you may have.

What if I have an urgent need or a problem after regular office hours?

If you believe you have a critical medical emergency, please go to the nearest emergency room or call 911. For urgent urology problems, please call our main office number (706) 543 – 2718. Many questions can be answered by our specially trained nurses, or arrangements can be made to have you seen on short notice. Calls made after hours should be reserved for urgent matters only. The call will be received by the answering service, then your message will be forwarded on to the physician on call, and he will respond promptly.

What if I have a medical question or a question about my condition?

Please call the office if you have a medical question. Because the physicians are either seeing patients in the office or the hospitals, our staff is trained to provide helpful information. If they are not able to answer your question immediately, your chart will be reviewed, and a nurse will return your call as soon as possible. If you have an emergency, a doctor is always available.

How do I request my medical records?

A copy of your medical records is available to you for a minimal charge (to cover duplication expense).